hi98 Privacy Policy – How We Handle Your Data

Your Privacy at a Glance

The following cards summarise hi98's key privacy commitments. They are not a substitute for the full policy text — please read each section below carefully.

1Introduction

hi98 ("we", "us", "our") operates the online casino and sports betting platform accessible at hi98.cam (the "Platform"). We are committed to protecting the privacy of all players who register and use the Platform. This Privacy Policy describes how we collect, use, store, share and protect personal data in connection with your use of the Platform.

By registering an account on hi98 or continuing to use the Platform, you acknowledge that you have read this Privacy Policy and consent to the practices described herein. If you do not agree with this Privacy Policy, you must not use the Platform. This Privacy Policy should be read alongside our Terms and Conditions, which are available at hi98.cam/terms-conditions.

2Personal Data We Collect

hi98 collects personal data from you directly when you register, make a deposit or withdrawal, contact support, or otherwise interact with the Platform. We also collect certain data automatically when you browse the Platform. The following table summarises the categories of data we collect:

3How We Use Your Personal Data

hi98 uses your personal data only for the purposes described below. We do not use your data for purposes that are incompatible with those described here without first obtaining your consent.

• To create and manage your hi98 account, verify your identity and process your registration.
• To process deposits and withdrawals via bKash, Nagad, Rocket and other supported Bangladesh payment methods.
• To provide customer support in English and Bangla and respond to your queries, complaints and account requests.
• To comply with anti-money laundering (AML), know-your-customer (KYC) and other applicable legal and compliance obligations.
• To personalise your gaming experience, including by surfacing game recommendations, promotions and seasonal offers relevant to your activity and preferences.
• To monitor platform activity for responsible gaming purposes, including detecting unusual patterns that may indicate problem gambling, and to provide timely access to self-exclusion and deposit limit tools.

4Legal Basis for Processing

hi98 processes your personal data under one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing required to register your account, facilitate your gameplay and process financial transactions in accordance with our Terms and Conditions.
• Legal obligation: processing required to comply with applicable AML, KYC and other regulatory requirements.
• Legitimate interests: processing carried out to protect the integrity of the Platform, prevent fraud and abuse, and improve our services — where such interests are not overridden by your privacy rights.
• Consent: processing activities such as sending you promotional communications, where we rely on your explicit consent which you may withdraw at any time by contacting support.

5Sharing Your Personal Data

hi98 does not sell your personal data to third parties. We may share your data in the following limited circumstances only:

• With payment processors (bKash, Nagad, Rocket, Upay and partner banks) to the extent strictly necessary to execute deposit and withdrawal transactions.
• With game technology providers (such as Evolution Gaming, Pragmatic Play, Spribe and Ezugi) to the extent necessary to provide and maintain the gaming functionality on the Platform.
• With fraud prevention, AML compliance and identity verification service providers acting as data processors on behalf of hi98 and bound by strict confidentiality obligations.
• With law enforcement, regulatory or government authorities where hi98 is required to do so by applicable law or a valid legal order.

6Payment Data and Financial Transactions

When you make a deposit or withdrawal on hi98 using bKash, Nagad, Rocket, Upay or a Bangladesh bank transfer, your payment is processed directly by the relevant payment provider. hi98 does not store your full mobile banking PIN, OTP codes or bank account passwords. We receive only the transaction confirmation and reference data necessary to credit or debit your hi98 account balance.

hi98 retains a record of all financial transactions associated with your account for compliance and audit purposes. This includes deposit amounts, withdrawal amounts, dates and payment method references. Transaction records are retained for as long as required by applicable law or compliance obligations, which is typically a minimum of five years following account closure.

7Cookies and Tracking Technologies

hi98 uses cookies and similar tracking technologies on the Platform to ensure the site functions correctly and to improve your experience. We use three categories of cookies:

• Strictly necessary cookies: these are required for the Platform to function. They include session tokens that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: these remember your preferences (such as language settings and responsible gaming choices) to personalise your experience on return visits.
• Analytical cookies: these collect aggregated, anonymised data about how players use the Platform (page load times, most-played games, navigation paths) to help us identify areas for improvement. No individual player is identified through analytical cookie data.

You may control functional and analytical cookies through your device's browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. hi98 does not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertising networks.

8Data Retention

hi98 retains your personal data only for as long as is necessary for the purposes described in this Privacy Policy, or for as long as required by applicable law. The following general retention periods apply:

Account and identity data is retained for the duration of your account and for a minimum of five years following account closure, in line with standard AML and KYC compliance requirements. Session and usage data is retained for up to 24 months from the date of collection. Support communication records are retained for up to 36 months. Where you exercise your right to erasure, hi98 will delete your data within a reasonable timeframe except where retention is required by law.

9Data Security

hi98 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include SSL (Secure Sockets Layer) encryption for all data in transit between your device and our servers, access controls that restrict employee access to personal data on a need-to-know basis, regular security reviews of our platform infrastructure, and secure storage of sensitive data including hashed password storage.

While hi98 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, hi98 will notify affected users without undue delay in accordance with applicable law. You can help protect your account by choosing a strong, unique password and never sharing your login credentials with anyone.

10Your Data Rights

As a user of the hi98 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact hi98 support via live chat or email at [email protected]. We will respond to all valid requests within a reasonable timeframe:

• Right of access: you may request a copy of the personal data hi98 holds about you.
• Right to rectification: you may ask hi98 to correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: you may request that hi98 delete your personal data, subject to retention obligations required by applicable law.
• Right to restrict processing: in certain circumstances, you may ask hi98 to restrict the processing of your data while a query or complaint is under review.
• Right to data portability: you may request that hi98 provide your personal data in a structured, commonly used and machine-readable format.
• Right to withdraw consent: where hi98 processes your data on the basis of consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

hi98 will not charge a fee for handling data rights requests submitted in good faith. We may, however, request proof of identity before processing a request to protect your data against unauthorised access.

11Children and Minors

The hi98 Platform is strictly intended for adults aged 21 and above. hi98 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account. Parents and guardians who believe a minor has registered on hi98 are encouraged to contact support immediately at [email protected] or via Telegram at @hi98support so the account can be reviewed and closed without delay.

12Changes to This Privacy Policy

hi98 reserves the right to update or revise this Privacy Policy at any time. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email or via an in-platform notification.

Your continued use of the hi98 Platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically. If you have any questions about changes to this policy, please contact support.

13Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the way hi98 handles your personal data, please reach out to our support team. We are available 24 hours a day, 7 days a week, in both English and Bangla.