Responsible Gaming at hi98 – Play Safe, Play Smart

Our Responsible Gaming Tools

hi98 provides a suite of practical tools to help every player maintain healthy habits. All tools are available free of charge and can be activated instantly by contacting our support team.

1Our Commitment to Responsible Gaming

hi98 believes that online gaming and sports betting should be a source of entertainment — not a financial burden or emotional stress. We have designed our platform with player welfare as a core priority, not an afterthought. Every feature, every game, and every interaction is built with the understanding that our players in Bangladesh deserve a safe environment where they can enjoy cricket betting, live casino, slots and more without putting their wellbeing at risk.

We work continuously to improve the tools and resources available on the Platform. If you ever feel that gambling is no longer enjoyable and is starting to affect your daily life, finances, relationships or mental health, please reach out to our support team immediately. There is no shame in seeking help — and our team is trained to respond with care and confidentiality.

2Who Can Play at hi98

hi98 operates an online gaming platform intended exclusively for adults. To register and play on hi98, you must meet all of the following eligibility requirements:

• You must be aged 21 or older at the time of registration. hi98 will not knowingly permit any person under 21 to register or play.
• You must be playing voluntarily for entertainment purposes and not under any duress, external pressure or as a means to resolve financial problems.
• You must not be registered as a self-excluded player on hi98 or any other gambling platform at the time of registration.
• You must provide accurate and truthful information during registration and identity verification. False declarations may result in permanent account closure and forfeiture of any balance.

3Deposit Limits – Stay Within Your Budget

Deposit Limits – Stay Within Your Budget

To set or adjust your deposit limit, contact the hi98 support team via live chat or Telegram at @hi98support. Our support agents are available 24/7 in English and Bangla and will process your request promptly. You can reduce your limit at any time with immediate effect. Increasing a limit requires the 7-day cooling-off period to pass first.

• Daily deposit limit: caps the total amount you can deposit within any rolling 24-hour period.
• Weekly deposit limit: caps the total amount you can deposit within any rolling 7-day period.
• Monthly deposit limit: caps the total amount you can deposit within any rolling 30-day period.

4Time-Out Feature – Take a Short Break

If you feel you need a short break from gambling but do not want to permanently close your account, the hi98 Time-Out feature is the right tool for you. A time-out temporarily suspends your account for a period of your choosing, ranging from 24 hours to 6 weeks. During a time-out, you cannot log in, place bets, deposit funds or participate in any promotional activity on the Platform.

• Contact hi98 support via live chat or Telegram at @hi98support.
• Tell the support agent you want to activate a time-out and specify your preferred duration (24 hours, 48 hours, 1 week, 2 weeks, 4 weeks or 6 weeks).
• Your account will be suspended within minutes. You will receive a confirmation via your registered contact details.
• When the time-out period ends, your account will be automatically reactivated. You may extend the time-out before it expires by contacting support again.

A time-out is not the same as self-exclusion. If you are concerned about a more serious gambling problem, we recommend considering permanent self-exclusion instead. Our support team can guide you through both options honestly and without judgment.

5Self-Exclusion – Step Away When You Need To

Self-exclusion is a formal arrangement that prevents you from accessing the hi98 Platform for a defined or indefinite period. It is designed for players who recognise that their gambling is no longer under control and who want a robust, enforceable barrier between themselves and the Platform. hi98 takes self-exclusion requests seriously and processes them as a priority.

Self-exclusion options available at hi98 include a minimum period of 6 months, a 1-year exclusion, a 2-year exclusion, a 5-year exclusion, and a permanent lifetime exclusion with no option to reopen. During any self-exclusion period, your account will be fully suspended, promotional communications will be stopped, and any pending bonuses will be voided. Withdrawing any remaining real-money balance before or during the exclusion process is permitted.

• Contact hi98 support via live chat, email at [email protected] or Telegram at @hi98support. State clearly that you wish to self-exclude and provide your preferred exclusion period.
• The support agent will verify your identity and confirm the exclusion details. Your account will be suspended within 24 hours. For urgent cases, agents will act within the hour.
• You will receive written confirmation of the exclusion period. Keep this confirmation for your records. If you believe you are being contacted by hi98 during a self-exclusion period, notify support immediately.

6Warning Signs of Problem Gambling

Gambling becomes a problem when it starts to interfere with your life in ways that cause harm to yourself or the people around you. The following are common warning signs that gambling may be becoming problematic. If you recognise any of these in yourself or someone you know, please take action.

• Spending more money on gambling than you can afford to lose, or chasing losses by placing larger and larger bets to try to win back what was lost.
• Borrowing money from family, friends or financial institutions specifically to fund gambling activity.
• Lying to family members or friends about how much time or money you are spending on gambling.
• Feeling restless, irritable or anxious when you try to reduce your gambling or stop playing.
• Using gambling as a way to escape from stress, anxiety, depression, relationship problems or other personal difficulties.
• Neglecting work, family responsibilities, meals, sleep or personal health because of time spent gambling.
• Continuing to gamble even after promising yourself or others that you would stop, or after experiencing significant financial or personal losses.

If three or more of the above warning signs apply to you, we strongly encourage you to activate a time-out or self-exclusion immediately and to speak with a qualified support professional. hi98 support is available 24/7 to assist you.

7Protecting Minors and Vulnerable Players

hi98 takes the protection of minors and vulnerable individuals with the utmost seriousness. We implement multiple layers of safeguards to prevent underage access to the Platform and to support players who may be in a vulnerable situation.

• Age verification is mandatory for all new registrations. hi98 reserves the right to request additional proof of age at any time during a player's account lifetime.
• Parents and guardians are advised to use parental control software on shared devices to prevent minors from accessing gambling websites. Trusted tools used widely in Bangladesh include browser-level content filters and mobile device parental control settings.
• Players experiencing financial hardship, mental health difficulties or personal crises are encouraged to activate a time-out or self-exclusion and to seek professional support before returning to the Platform.
• hi98 staff are trained to identify indicators of problem gambling and vulnerability. Where a concern is identified, the account may be flagged and the player contacted proactively by our responsible gaming team.

8Tips for Playing Responsibly

Responsible gaming is a shared responsibility between hi98 and you as the player. The following practical tips can help you enjoy the Platform while staying in control of your time and money.

• Set a strict budget before you start each session and stop playing the moment that budget is reached — win or lose. Never dip into money set aside for rent, food, utility bills or family needs.
• Treat gaming as entertainment with a cost, like watching a cricket match at a stadium or going to a restaurant. When the entertainment budget is spent, the session ends.
• Take regular breaks during every gaming session. Stand up, stretch, drink water and step away from your device for at least five minutes every hour.
• Never gamble when you are under the influence of alcohol, medication or when you are emotionally distressed, angry or upset. Impaired judgment leads to poor decisions and higher losses.
• Do not chase losses. If you have had a losing session, accept it as the cost of entertainment and log off. Chasing losses is one of the most common paths to problem gambling.
• Keep gambling as one small part of a balanced lifestyle. Make sure you are still spending quality time with family and friends in Dhaka, Chittagong, Sylhet or wherever you are, pursuing hobbies and maintaining your physical and mental wellbeing outside of gaming.

9Get Help – Contact hi98 Support

If you feel that gambling is becoming a problem for you or someone you care about, please do not wait. Reaching out early is always the right choice. hi98 support is staffed around the clock and our team is trained to handle responsible gaming requests with care, privacy and zero judgment. All responsible gaming communications are treated as confidential.

We also recommend speaking with a trusted person in your life — a family member, a close friend or a community leader — if you are struggling. In Bangladesh, mental health and counselling services are available in Dhaka, Chittagong and other major cities. You do not have to face this alone.