hi98 Frequently Asked Questions

Creating an account on hi98 takes less than two minutes. Visit the hi98 Login page, click the registration option, and fill in your mobile number, preferred username and a secure password. You will need to verify your mobile number via a one-time code. Once verified, your account is active and you can make your first deposit using bKash, Nagad, Rocket or Upay. You must be aged 21 or older to register.

hi98 requires standard identity verification to keep your account secure and comply with platform safety requirements. You will need to submit a clear photo or scan of a government-issued photo ID — a National ID card (NID), passport, or driving licence are all accepted. A selfie holding your ID may also be requested. Documents must be in your own name and clearly legible. Verification is usually completed within 24 hours.

You can reset your hi98 password in a few quick steps. On the hi98 Login page, tap the 'Forgot Password' link and enter your registered mobile number. A one-time reset code will be sent to that number. Enter the code, choose a new strong password, and you are back in. If you do not receive the code within a few minutes, contact hi98 support via live chat or Telegram at @hi98support and an agent will assist you promptly.

No — each player is permitted exactly one hi98 account per person. Creating duplicate accounts is a violation of hi98 Terms and Conditions and may result in all accounts being permanently closed and any balances forfeited. If you have accidentally created a second account, contact hi98 support immediately to resolve the situation before any funds are deposited into the duplicate account.

To close your hi98 account, contact our support team via live chat or email at [email protected] and request permanent account closure. Before closure, make sure you have withdrawn any remaining real-money balance. Account closure requests are processed within 48 hours. If your reason for closing is related to gambling concerns, we strongly recommend requesting self-exclusion first — see the Safety section below for details.

hi98 accepts all major Bangladesh payment methods. Mobile banking options include bKash, Nagad, Rocket and Upay — these are the fastest and most popular options for players across Dhaka, Chittagong, Sylhet and the rest of Bangladesh. Bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank and City Bank are also supported. Visa and Mastercard are accepted for international card payments. All deposits are processed in BDT (Bangladeshi Taka).

bKash deposits on hi98 are credited instantly in the vast majority of cases — usually within a few seconds of the transaction being confirmed by bKash. In rare cases during high-traffic periods, crediting may take up to 5 minutes. If your bKash deposit has not appeared after 10 minutes, contact hi98 support via live chat with your bKash transaction ID and the exact amount sent, and the team will investigate immediately.

The minimum deposit on hi98 is ৳200 for mobile wallet payments (bKash, Nagad, Rocket, Upay). For bank transfers, the minimum is ৳500. There is no maximum deposit limit enforced by hi98 itself, though your individual payment provider may apply their own daily transfer limits. If you are planning a larger deposit, contact support in advance to ensure the transaction processes smoothly.

To withdraw from hi98, log in to your account and navigate to the Withdrawal section. Enter the amount you wish to withdraw and select your preferred payment method — bKash, Nagad, Rocket, Upay or bank transfer. Make sure the receiving account details match your verified hi98 account name. Most withdrawals via bKash and Nagad are processed within 1-3 hours. Bank transfers may take up to one business day. Your account must be KYC-verified before your first withdrawal can be processed.

The minimum withdrawal amount on hi98 is ৳500. There is no upper limit on individual withdrawal requests, though very large withdrawals may require additional identity confirmation. hi98 does not charge a platform fee on withdrawals, but note that your mobile banking provider (bKash, Nagad, etc.) may apply their own standard transaction charges on the receiving end.

hi98 Casino offers a wide range of games across multiple categories. Sports betting covers cricket (including BPL, IPL, T20 World Cup, and Bangladesh Tigers matches), football, kabaddi and more. Live casino games include roulette, blackjack, baccarat and game shows powered by leading providers such as Evolution Gaming and Ezugi. The slots library spans hundreds of titles from Pragmatic Play, NetEnt, Microgaming and others. Crash games, fishing games and the Coin game round out the catalogue.

Yes — hi98 is fully optimised for mobile play. The Platform runs smoothly on Android and iOS smartphones and tablets directly in your mobile browser, with no app download required. All game categories, including live casino, cricket betting, slots, and crash games, are available on mobile. For the best experience, use a stable internet connection (4G or Wi-Fi) and keep your browser updated to the latest version.

Cricket betting on hi98 lets you place wagers on match outcomes, innings totals, top batsman, man of the match, and dozens of other markets for BPL, IPL, T20 World Cup, Test matches and ODI series. Navigate to the Cricket section, select an upcoming or live match, and choose your market. Enter your stake in BDT and confirm. Live betting allows you to place bets as the match is in progress, with odds updating ball by ball. All settled bets are credited to your hi98 account within minutes of the match result being confirmed.

Yes — all games on hi98 use certified Random Number Generator (RNG) technology to ensure every outcome is completely random and independent of previous results. Slot games and live casino titles are supplied by internationally recognised providers such as Pragmatic Play, Evolution Gaming, NetEnt and Microgaming, all of which operate under established fair-play certifications. hi98 is committed to transparent gameplay and publishes RTP (Return to Player) information where available for slot titles.

The minimum bet for sports betting on hi98 is ৳20 per selection. This low entry point makes it accessible for casual cricket fans in Bangladesh who want to add a small wager to a BPL or IPL match without committing a large amount. Maximum bet limits vary by market and event and are displayed on the bet slip before you confirm your wager. For major international cricket events such as the T20 World Cup, higher bet limits typically apply.

hi98 offers a welcome bonus to all newly registered players who make a qualifying first deposit. The bonus details — including the match percentage, maximum bonus amount in BDT, and eligible games — are displayed on the Promotions page at the time of your registration. Welcome bonuses at hi98 are subject to wagering requirements before any winnings derived from bonus funds can be withdrawn. Always read the full Terms and Conditions of any bonus offer before claiming.

Wagering requirements on hi98 specify how many times you must bet the bonus amount (or bonus plus deposit, depending on the offer) before you can withdraw bonus-derived winnings. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place a total of ৳20,000 in qualifying bets before withdrawal is unlocked. The exact rollover figure and qualifying game categories are stated clearly in the Terms and Conditions of each individual promotion. Cricket betting and slots typically contribute 100% toward wagering; live casino games may contribute at a lower rate.

Free spins on hi98 are awarded as part of specific promotions — typically tied to a deposit bonus on a nominated slot title. When free spins are credited to your account, you will find them waiting in the Promotions or Bonus section of your account dashboard. Navigate to the eligible slot game and the free spins will be automatically available for that game. Any winnings from free spins are credited as bonus funds subject to the stated wagering requirements of that promotion.

Yes — hi98 bonuses and free spins have an expiry period, which is stated in the Terms and Conditions of each individual offer. Typically, bonus funds must be used (and wagering requirements met) within 7 to 30 days of being credited, depending on the promotion. Expired bonuses are automatically removed from your account. To avoid losing a bonus, check the expiry date in your account's Bonus section as soon as a promotion is credited, and plan your play accordingly.

hi98 is a safe and reliable online gaming platform that uses SSL encryption to protect all data transmitted between your device and the Platform. Your personal information, payment details and account activity are kept confidential and are never shared with third parties without your consent. Payments are processed through established, well-known Bangladeshi providers including bKash, Nagad and Rocket. hi98 is committed to fair play, data security and responsible gaming practices for all players in Bangladesh.

The minimum age to register and play on hi98 is 21 years old. hi98 strictly prohibits underage gambling and verifies player age as part of the KYC process. Any account found to be registered by a person under 21 will be immediately suspended and any funds deposited may be returned minus any winnings generated. Parents and guardians are advised to use parental controls on shared devices to prevent minors from accessing the Platform.

To set a deposit limit on hi98, contact our support team via live chat or Telegram at @hi98support and request a daily, weekly or monthly deposit cap. Once set, the limit takes effect immediately and protects you from depositing more than your chosen amount within that period. Lowering a limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period before the higher limit becomes active, so you cannot act impulsively in the moment.

To self-exclude from hi98, contact our support team via live chat, email at [email protected] or Telegram at @hi98support and request self-exclusion. You can choose a fixed exclusion period (6 months, 1 year, 2 years or 5 years) or permanent lifetime exclusion. Your account will be suspended within 24 hours (urgent cases within 1 hour) and all promotional communications will stop. Permanent self-exclusion cannot be reversed under any circumstances. See the Responsible Gaming page for full details.

hi98 customer support is available 24/7 in both English and Bangla. The fastest way to reach us is via live chat directly on the hi98 Platform. You can also email our team at [email protected] (plain text — not a clickable link) or message us on Telegram at @hi98support. All responsible gaming requests, account issues, payment queries and general questions are handled by our trained support agents. Response times via live chat are typically under 5 minutes around the clock.